Introducing Our New Customer Support Section - Oxford House Ltd. Malta

Introducing Our New Customer Support Section

At Oxford House, we are dedicated to enhancing your experience and delivering solutions tailored to your needs. We are thrilled to launch a new Customer Support section on our website, where you can request technical support, purchase spare parts, offer your invaluable feedback or learn more about caring for your appliances. These additions aim to provide you with greater convenience and efficiency when contacting our after-sales department.

Streamlined Requests with Our Customer Support Section

When your appliances malfunction, you need quick and reliable service. Our new Customer Support section is designed with your convenience in mind. Here is what you can expect:

Simple Form Submission

  • Fill Out an Easy Form: Provide details regarding the issue you are experiencing with your appliance, such as the appliance type, nature of the fault and any other relevant information.
  • Expect a Call from Us: Your submitted form equips our after-sales department with the necessary data to promptly initiate our ticketing system. Whether you have a simple enquiry about product usage or need to request a technician visit, your request will be handled efficiently and systematically.
  • Receive a Swift Response: Upon form submission, our after-sales department will match your request with the appropriate technician, ensuring you receive efficient service tailored to your specific problem.

Effortless Requests for Spare Parts

In addition to our enhanced Customer Support services, we have also introduced a Spare Parts section. This new feature allows you to order your spare parts online. Whether you need a replacement part for a Bosch or NEFF appliance or for any other brand, our Spare Parts section has you covered.

How to Access Our Customer Support Section

To take full advantage of these new features, simply visit our website and navigate to the respective sections:

Frequently Asked Questions

Our new section also includes a comprehensive list of FAQs designed to help you better understand and use your appliances. This addition aims to provide you with insights into how to better care for your appliances. Rest assured, we remain committed to continuously improving your user experience and welcome any feedback you may have.

Our Commitment to You

At Oxford House, we are dedicated to providing exceptional service and assistance. The launch of our new Customer Support section is part of our ongoing effort to enhance your experience with us. We understand that your time is valuable, and we aim to make every interaction as efficient and pleasant as possible.


We invite you to explore this new section on our website and take advantage of the improved services we offer. Should you have any questions or need further assistance, feel free to fill out our Service Feedback Form to help us improve further.