Terms & Conditions

Terms and Conditions of Sale:

• In the following terms and conditions of sale, the term “Company” shall mean Oxford House Ltd. and the term “Buyer” shall mean the client purchasing products and services from Oxford House Ltd.
• Goods shall remain the sole property of the Company until payment is effected in full. Risk for the goods shall pass on to the Buyer upon delivery. The agreed contract price includes delivery and connection of goods to one destination for large appliances. Should there be the need of crane/lift services, these expenses are to be incurred by the Buyer. The Buyer is responsible for the coordination and costs of any permits, fees, allocated by local councils and for presence of wardens on site as may be required by law (National or local).
• The lifting services, even when co-ordinated and contacted by the Company, are independent to the Company and therefore, any liability for damages caused during transit are not the responsibility of the Company and need to be addressed in between the crane/lift service provider and the Buyer.
• Goods are to be checked on site during delivery with the delivery personnel. Should an item be found damaged, the item will be replaced with a new one. Once the delivery note/invoice is signed, the Buyer is agreeing that all items are received in good order and no claims will be accepted thereafter.
• The Buyer agrees that the amount of invoice and terms of payment are in accordance with the agreement.
• The client agrees that should they cancel an order or cancel any single item from an order, for any reason whatsoever, the deposit paid on confirmation of the order in non-refundable.
• In the event that an item needs to be returned/replaced, it needs to have the original packaging intact and unused. In the case of items that were specifically ordered for the Buyer as special order, the item is non-returnable and non-exchangeable with another model. Herein, the Buyer agrees to abide by the original agreement.
• The Buyer agrees that the delivery is to be completed on the agreed date or month with such established date not extending itself beyond six (6) months from the date of order. If this agreement is not honoured, the balance due is to be paid in full and the delivery date extended by a maximum of one (1) month unless otherwise agreed. The Company also retains the right to revise the agreed price, to match retail prices established for the period of the new delivery date. The Company undertakes to use every reasonable endeavour to meet the pre-established delivery date with the Buyer. However should delivery be delayed for any reason outside the Company’s control, the Buyer agrees that the Company will not be held responsible for any consequential loss arising from any delay in delivery.
• The normal credit period (where applicable) allowed by the Company shall not exceed thirty (30) days from date of invoice. Interest on overdue accounts as allowed by law will be charged.
• Any tax, duty, import charges or costs whatsoever which may become due to government and/or are levied or leviable by government on account of, in respect of and in connection with the sale and transfer of the product covered and compromised in this order shall be charged to and paid exclusively by the customer even if such tax, duty, import charges or cost becomes due to government and/or is levied or leviable by government after the date of order.· The Buyer must accept changes to the agreed price when this is an effect of a devaluation imposed by legislation.

Payment Terms on Domestic Appliances Contracts:

1. If the delivery is to be effected within 3 months from the date of purchase, a deposit of 20% is to be paid upfront, with the remaining balance paid on delivery.
2. If the delivery is to be effected within 3 – 6 months from the date of purchase, a deposit of 40% is to be paid upfront, with the remaining balance paid on delivery.

Connecting the Appliances:

• Works such as, electrical and plumbing works, gas pipes, regulator, gas cylinder and electricity fittings required for proper installation by the Company’s technician are to be prepared by the Buyer, prior to the connection of said appliances. All plumbing and electrical works are not in the remit of the Company. It is recommended to call a minimum of five (5) working days prior to the required connection date to fix an appointment.
• In case of built-in appliances, all new appliances have to be fitted into the kitchen unit with adequate ventilation, easily accessible electrical sockets and holes in the kitchen unit are to be prepared by the supplier, allowing ease of access for wiring.
• All washing machines require a minimum of 1-bar pressure.· When replacing an old built-in appliance, it is the buyer’s responsibility to confirm that the appliance being quoted for will fit in the current kitchen’s niche.
• The Company is responsible for the connection and demonstration of functions of the appliances. It is important that all appliances are fitted and installed in the kitchen by the furniture contractor prior to this appointment.
• Installation of any type of built-in appliance is not included; such service can be offered at an additional installation fee, depending on the appliance type. Where cooker hoods are concerned, should the Buyer decide not to install an extraction, cooker hood re-circulating kits are available at an extra cost.
• Plumbing and sink/mixer water connection must be done by a certified plumber appointed by the Buyer.
• It remains the Buyer’s responsibility to ensure that a certified electrician is appointed to prepare the electrical installation, catering fully for the technical specifications of the appliances purchased.

Terms and Conditions of Guarantee:

1. This guarantee is only valid to the original Buyer of the product and is solely redeemed in Malta. Furthermore, the transfer of this guarantee to third parties is subject to the approval of the Company.
2. Throughout the guarantee period, the guarantee covers the replacement of spare parts and/or repair of the appliance.
3. Claims under guarantee can be accepted only if the Buyer’s property is adequately protected from the effects of internal and external disturbances or malfunctions. These safeguards include appropriately rated circuit breakers, an over and under voltage protection and a residual current device with an effective earth connection, as per legislation (S.L.545.24 Electrical Installations Regulations).
4. If the product proves to have electrical or mechanical faults, the Company will repair the product free of any labour, materials or transportation charges (excluding crane or lift services) provided that:
   · The product has been correctly installed and used only with a suitable electricity supply as stated on the rating plate.
   · The product has been used for normal domestic purposes only and in accordance with the manufacturer’s operating instructions
   .· The product has not been connected, serviced, maintained, repaired, taken apart, uninstalled or tampered with by any person not authorized by the Company.
5. This guarantee does not cover:
   · The body, parts made of plastic, ceramic, glass, rubber and vitreous enamel, lamps, hinges, ignition candles, shelves/trays and rails, gas burner parts and pan supports.· Faults arising from insufficient or excessive water pressure.· Defects which arise due to a voltage drop/rise in the electrical service.
   · Faults caused by defective gas regulators or gas cylinders.· Appliances on which the product label with relevant FD or serial numbers have been removed or tampered with.
   · Damage due to modifications, misuse, abuse or negligence.· Remote controls.
   · Body parts (cracks, scratches, dents, foam injection, rust damage, corrosion).
   · The labour cost incurred to repair or replace items which are not covered by guarantee.
   · Costs incurred to repair products that have been improperly installed.
6. Small appliances, microwaves, kitchen mixers and all portable appliances are to be brought to the Company’s workshop for repairs.
7. The Company shall not be under any liability and in particular shall not be liable for financial loss of profits, contracts, savings or goodwill.
8. Customers are advised that changes to manufacturing specifications are at the sole discretion of the manufacturer. Specifications may be altered without prior notice.
9. Delayed Guarantee and Guarantee term:Should a customer opt for a delayed guarantee, the customer must inform the Company at time of purchase. The maximum delayed guarantee allowed is of six (6) months from delivery date. Unless otherwise agreed, should this period be exceeded, the guarantee will automatically start six (6) months from invoice date.
10. The guarantee term on products varies according to the product purchased; which term can be found in the legend on the guarantee document. Should the product/s be used for commercial purposes, the guarantee term is reduced to two (2) years on large appliances and six (6) months on small appliances from date of purchase.
11. It is very important for the customer to retain the guarantee form, invoice and the fiscal receipt as proof of purchase from the Company during the stipulated period and keep it handy to present to our technicians upon request. If the said proof of purchase is not presented, the Buyer will be required to pay for the service call and or any spare parts used.
12. To make a claim, a Buyer must directly contact our servicing department on Tel. No. 25464121/2/3/4 from Monday to Friday between 08:00hrs and 17:00hrs and give all relevant details including the guarantee document number, invoice number and I.D. card number. Alternatively, one can raise a claim through [email protected].
13. Following the expiry of the guarantee term, the Company will attend to service requests at current service rates.This guarantee is in addition to your rights at law in relation to the sale of goods; these rights are not adversely affected by this guarantee.This guarantee is in addition to your rights at law in relation to the sale of goods; these rights are not adversely affected by this guarantee.

Service in Gozo:

• The Company has an appointed authorized dealer to handle sales and after-sales in Gozo. For further information, please contact our Service Centre on 25464121/2/3/4 or [email protected].

Terms and conditions of sale:

• In the following terms and conditions of sale, the term “Company” shall mean Oxford House Ltd. and the term “Buyer” shall mean the customer purchasing products and services from Oxford House Ltd.
• Any tax, duty, import charges or costs whatsoever which may become due to government and/or are levied or leviable by government on account of, in respect of and in connection with the sale and transfer of the product covered and compromised in this order shall be charged to and paid exclusively by the customer even if such tax, duty, import charges or cost becomes due to government and/or is levied or leviable by government after the date of order. The Buyer must accept changes to the agreed price when this is an effect of a devaluation imposed by legislation.
• Quotations are valid for a maximum period of 30 days. An order shall be deemed as confirmed once a deposit is paid to the Company and the official agreement is signed. Following the site visit any required changes may lead to the order value being revised. The price, as agreed on the official agreement is valid for a maximum period of 6 months. Thereafter, the Company retains the right to revise the agreed price, to match retail prices established for that particular time period.
• Payment terms are to be stated on the order signed by both parties. In absence of any payment terms agreed, 30% deposit on order with the balance to be paid on delivery, are taken as standard. The order will be processed by the Company only when a deposit is paid. Interest on overdue accounts will be charged as allowed by law.
• Should the Buyer effect any changes after a contract has been signed, it is hereby agreed that the contract value will be amended to reflect the changes in question and the agreed delivery date may need to be re-negotiated. The Company is not bound to accept changes to the original contract if the administrative process for the manufacturing of the furniture does not permit.
• No order can be cancelled in whole or in part after confirmation of order. Should the Buyer cancel the order in whole or in part, the deposit is forfeited and the Buyer shall lose all rights to the goods ordered.
• The agreed contract price includes free delivery and installation of goods to one destination and up to ground floor. Should there be the need of crane or hoisting services, these expenses are to be paid by the Buyer. The Buyer is responsible for the coordination and costs of any permits, fees, costs allocated by local councils and for the presence of wardens on site as may be required by law.
• The lifting services, even when co-ordinated and contacted by the Company,
  are independent to the Company and therefore, any liability for damages caused during transit are not the responsibility of the Company and need to be addressed in between the crane/lift service provider and the Buyer.
• The Company undertakes to use every reasonable endeavour to meet the pre-established delivery date with the Buyer. However, should the delivery be delayed for any reason outside the Company’s control, the Company will not be held responsible for any consequential loss arising from any delay in delivery. For clarification purposes, the deposit paid on this order does not secure the availability of stock items, upon the pre-established delivery date.
• The Company reserves the right to charge storage fees and fix a second delivery date if for any reason the Buyer does not honour the pre-agreed date established for delivery on contract. If the Buyer is not in a position to accept delivery within a month from the agreed delivery date, payment in full may be requested. If similar delays are incurred, storage fees of €150 per month and administrative charges may be levied, with the next installation date being rescheduled at the discretion of the Company. On installation date, any décor finishing works of the area where the furniture is being installed are expected to be ready and the area fully accessible for delivery and installation. The Company is not responsible for dismantling, clearing or disposal of old furniture.
• The furniture shall remain the sole property of the Company until payment is effected in full.
• Claims for any damages are to be reported within 24 hours from installation date. If no claims are received within 24 hours, it is assumed that everything is to the satisfaction of the client.
• The Company is not responsible for any electrical / plumbing / masonry works which are required prior to the installation. The Company will hand over a detailed plan indicating electrical and plumbing points on confirmation of order of the kitchen and this will be followed by a free site inspection. If a second site inspection is requested for any reason by the Buyer, this service is offered against payment. Plumbing and sink/mixer water connection must be done by a certified plumber appointed by the Buyer after kitchen installation. Equally, the Buyer is responsible to appoint a certified electrician to prepare the electrical installation, catering fully for the technical specifications of the appliances purchased.
• The contract price will only be deemed final after changes resulting from the site inspection have been effected. Should any changes arise due to structural/ancillary works made by the Buyer after the site inspection which affect the measurements taken and established, the Company does not guarantee that these changes may be affected and additional charges may be levied accordingly, especially if the manufacturing process has commenced.
• The Buyer is responsible to provide the Company with the drawings and dimensions of appliances to be used within one week from date of contract. If the measurements are not forwarded in time, the delivery date might not be met. Upon receipt of the technical specifications of the appliances, the design may need to be changed, leading to a revision of the sales agreement. All appliances to be fitted in the kitchen should be on site before the installation commences. The kitchen installers will not connect the appliances to the services but they will only mount the appliances in place. When the appliances are purchased from the Company, a technician’s appointment needs to be scheduled through the Customer Service Centre, a minimum of seven working days ahead of when the appliances are required to be commisioned. The Customer Service Centre can be reached on 25464121 / 2 / 3 / 4 or through [email protected].
• The Company is responsible for the connection and demonstration of functions of the appliances bought from Oxford House Ltd. at no extra cost, except for cooker hoods. The installation of cooker hoods – be it wall-mount, island, ceiling, downdrafts, f-light or venting cooktops will be quoted for separately.
• Wall tiles and/or splashbacks sourced through third parties, contracted by the Buyer, are to be completed following the kitchen installation.
• The warranty term commences from loading date at the factory covering manufacturing defects. The warranty term excludes damage arising from incorrect use, negligence, incorrect maintenance, wear and tear of the component or part. Damage caused on installation of worktops in case of kitchen furniture, is equally not covered under warranty terms. The wooden plinth is NOT waterproof and is not covered under warranty terms. If a replacement is approved free of charge, the labour cost and lifting charges are to be paid for, by the Buyer.
• All LED lights and electronic devices carry a 2-year warranty term.
• Samples of doors and postform tops might differ in colour, shade and wood grain in larger scale furniture. Patterned wall cladding and/or wood grain reproduced in multiple panels may not be continuous.
• Eventual differences in colour shades or essences depend on the natural variability or changeableness of the raw materials, hence they are not deemed as defects and therefore not covered through warranty.
• The warranty becomes immediately void if the Buyer does not observe the instructions for use and maintenance, or if the product is not used in compliance with its designated use and/or its technical features. Solid or veneered doors are subject to slight variations in colour, wood grain and movement. Real leather may have some natural malformations visible on the leather and slight variations in colour. In the case where abnormal conditions such as humidity, dampness and excessive heat are present on premises, the Company is not liable for any damage such as warping, splitting and cracking in furniture. The Company guarantees workmanship and material within the limits prescribed by law.
• The company is not liable for the discontinuity of any material both within and after the expiry of the warranty term.
• Showroom display items are sold as ‘Tale Quale’, with the warranty term, if any, established at point of sale.

Terms and Condition of Sale:
· In the following terms and conditions of sale, the term “Company” shall mean Dorelan operated by Oxford House Ltd. and the term “Buyer” shall mean the customer purchasing products and services from Dorelan.
· Any tax, duty, import charges or other costs whatsoever which may become due to government and/or are levied or leviable by government on account of, in respect of and/or in connection with the sale and transfer of the product covered and comprised in this order shall be charged to and paid exclusively by the customer even if such tax, duty, import charges or other costs become due to government and/or is levied or leviable by government after the date of the order. The client must accept changes to the agreed price when this is an effect of devaluation imposed by legislation.
· Quotations are valid for a maximum period of 30 days, unless otherwise stated. The price shall be subject to change without notice. Quotations are subject to changes should measurements differ from those given by the Buyer at quotation stage.
· An order shall be deemed as confirmed once a deposit has been received by the Company and the official agreement has been signed.
· Goods shall remain the sole property of the Company until payment is affected in full. Risk for the goods shall pass onto the Buyer upon delivery.
The agreed contract price includes free delivery and installation of goods to one address and up to ground level. Prior to the placing of the order, a site inspection evaluating delivery access may be required, depending on the access to/within the premises. Extra charges may be incurred following the investigation.
· Should there be the need of crane or hoisting services, these expenses are to be borne by the Buyer. The Buyer is responsible for the coordination and costs of any permits, fees, costs allocated by local councils and for presence of wardens on site as may be required by law (both national or local).
· The lifting services, even when co-ordinated and contacted by the Company, are independent to the Company and therefore, any liability for damages caused during transit are not the responsibility of the Company and need to be addressed in between the crane/lift service provider and the Buyer.
· The Company reserves the right to implement a storage fee if for any reason the Buyer does not honour the pre-agreed date established for delivery on contract. Should the stipulated delivery month not be honoured by the Buyer, such storage fee applied would start from €50.00 Excl. VAT per month, according to volume per cubic metre.
Moreover, if the Buyer is not able to accept delivery within a month from the agreed delivery date, payment in full needs to be honoured, unless otherwise agreed.
· The Company undertakes to use every reasonable endeavour to meet the pre-established delivery date with the Buyer. However, should the delivery be delayed for any reason outside the Company’s control, the Company will not be held responsible for any consequential loss arising from any delay in delivery.
· The area where the installation is to take place must be made ready and fully accessible for the delivery and installation. The Company is not responsible for clearing or dismantling old/existing client furniture or mattresses.
· Any delay or hindrance to the delivery and installation caused by any unfinished works will make the Buyer liable to pay the full contract amount. In similar cases, storage fees and administrative charges may be levied. The installation date will have to be rescheduled at the discretion of the Company.
· Should the Buyer effect any changes after a contract has been signed, it is hereby agreed that the contract value will be amended to reflect the changes in question and the agreed delivery date may need to be established. The Company is not bound to accept changes to the original contract if the administrative process for the manufacturing of the beds or mattresses does not allow it.
· No order can be cancelled in whole or in part after confirmation of order. Should the Buyer cancel the order in whole or in part, the deposit is forfeited, and the Buyer shall lose all rights to the goods ordered.
· Claims for any damages are to be reported within 24 hours from installation date. If no claims are received within 24 hours, it will be Signed in acknowledgement: assumed that everything is to the satisfaction of the Buyer.
· Payment terms are as stated on the order signed by both parties. In absence of any payment terms agreed, 40% deposit on order and the balance to be paid on delivery is taken as standard. Interest on overdue accounts will be charged as allowed by law.
· The Company suggests that all mattresses, independently from the type of support used, must be turned and flipped over by the Buyer every three months to increase breathability, hygiene and the balancing of equal wear and tear effects on the product throughout its usage.
General conditions:
· The Warranty term on goods varies according to the product purchased. The warranty applies on the repair or replacement of the parts resulting defective due to manufacturing, whereas it excludes damage arising from incorrect use, negligence, incorrect maintenance, accidents, wear and tear of the component or part.
· Subjective dissatisfaction with the performance and/or characteristics of the product found at the time of purchase (e.g., too soft/stiff mattress, retains/ disperses too much heat, etc.) are not deemed as defects and therefore not covered under warranty. Likewise, eventual differences in colour shades or essences depends on the natural variability or changeableness of the raw materials, are not deemed as defects and therefore not covered under warranty.
· The warranty immediately becomes void if the Buyer does not observe the instructions for use and maintenance, or if the product is not used in compliance with its normal use and/or its technical features. Real leather may have some natural malformations visible on the leather and slight variations in colour. In case where abnormal conditions such as humidity, excessive heat and dampness are present on premises, the Company shall not be held responsible for any damages incurred. Nonetheless, the Company warrants workmanship and material within limits as prescribed by law.
. All the items supplied are not returnable for hygienic reasons.
· The Company is not liable for the discontinuity of any product or material both within and after the expiry of the warranty term.
· Showroom display items are sold as ‘Tale Quale’, with the warranty term, if any, established at point of sale.