- In the following terms and conditions of sale, the term “Company” shall mean Oxford House Ltd. and the term “Buyer” shall mean the customer purchasing products and services from Oxford House Ltd.
- Any tax, duty, import charges or costs whatsoever which may become due to government and/or are levied or leviable by government on account of, in respect of and in connection with the sale and transfer of the product covered and compromised in this order shall be charged to and paid exclusively by the customer even if such tax, duty, import charges or cost becomes due to government and/or is levied or leviable by government after the date of order. The Buyer must accept changes to the agreed price when this is an effect of a devaluation imposed by legislation.
- Quotations are valid for a maximum period of 30 days. An order shall be deemed as confirmed once a deposit is paid to the Company and the official agreement is signed. Following the site visit any required changes may lead to the order value being revised. The price, as agreed on the official agreement is valid for a maximum period of 6 months. Thereafter, the Company retains the right to revise the agreed price, to match retail prices established for that particular time period.
- Payment terms are to be stated on the order signed by both parties. In absence of any payment terms agreed, 30% deposit on order with the balance to be paid on delivery, are taken as standard. The order will be processed by the Company only when a deposit is paid. Interest on overdue accounts will be charged as allowed by law.
- Should the Buyer effect any changes after a contract has been signed, it is hereby agreed that the contract value will be amended to reflect the changes in question and the agreed delivery date may need to be re-negotiated. The Company is not bound to accept changes to the original contract if the administrative process for the manufacturing of the furniture does not permit.
- No order can be cancelled in whole or in part after confirmation of order. Should the Buyer cancel the order in whole or in part, the deposit is forfeited and the Buyer shall lose all rights to the goods ordered.
- The agreed contract price includes free delivery and installation of goods to one destination and up to ground floor. Should there be the need of crane or hoisting services, these expenses are to be paid by the Buyer. The Buyer is responsible for the coordination and costs of any permits, fees, costs allocated by local councils and for the presence of wardens on site as may be required by law.
- The lifting services, even when co-ordinated and contacted by the Company, are independent to the Company and therefore, any liability for damages caused during transit are not the responsibility of the Company and need to be addressed in between the crane/lift service provider and the Buyer.
- The Company undertakes to use every reasonable endeavour to meet the pre-established delivery date with the Buyer. However, should the delivery be delayed for any reason outside the Company’s control, the Company will not be held responsible for any consequential loss arising from any delay in delivery. For clarification purposes, the deposit paid on this order does not secure the availability of stock items, upon the pre-established delivery date.
- The Company reserves the right to charge storage fees and fix a second delivery date if for any reason the Buyer does not honour the pre-agreed date established for delivery on contract. If the Buyer is not in a position to accept delivery within a month from the agreed delivery date, payment in full may be requested. If similar delays are incurred, storage fees of €150 per month and administrative charges may be levied, with the next installation date being rescheduled at the discretion of the Company. On installation date, any décor finishing works of the area where the furniture is being installed are expected to be ready and the area fully accessible for delivery and installation. The Company is not responsible for dismantling, clearing or disposal of old furniture.
- The furniture shall remain the sole property of the Company until payment is effected in full.
- Claims for any damages are to be reported within 24 hours from installation date. If no claims are received within 24 hours, it is assumed that everything is to the satisfaction of the client.
- The Company is not responsible for any electrical / plumbing / masonry works which are required prior to the installation. The Company will hand over a detailed plan indicating electrical and plumbing points on confirmation of order of the kitchen and this will be followed by a free site inspection. If a second site inspection is requested for any reason by the Buyer, this service is offered against payment. Plumbing and sink/mixer water connection must be done by a certified plumber appointed by the Buyer after kitchen installation. Equally, the Buyer is responsible to appoint a certified electrician to prepare the electrical installation, catering fully for the technical specifications of the appliances purchased.
- The contract price will only be deemed final after changes resulting from the site inspection have been effected. Should any changes arise due to structural/ancillary works made by the Buyer after the site inspection which affect the measurements taken and established, the Company does not guarantee that these changes may be affected and additional charges may be levied accordingly, especially if the manufacturing process has commenced.
- The Buyer is responsible to provide the Company with the drawings and dimensions of appliances to be used within one week from date of contract. If the measurements are not forwarded in time, the delivery date might not be met. Upon receipt of the technical specifications of the appliances, the design may need to be changed, leading to a revision of the sales agreement. All appliances to be fitted in the kitchen should be on site before the installation commences. The kitchen installers will not connect the appliances to the services but they will only mount the appliances in place. When the appliances are purchased from the Company, a technician’s appointment needs to be scheduled through the Customer Service Centre, a minimum of seven working days ahead of when the appliances are required to be commisioned. The Customer Service Centre can be reached on 25464121 / 2 / 3 / 4 or through [email protected].
- The Company is responsible for the connection and demonstration of functions of the appliances bought from Oxford House Ltd. at no extra cost, except for cooker hoods. The installation of cooker hoods – be it wall-mount, island, ceiling, downdrafts, f-light or venting cooktops will be quoted for separately.
- Wall tiles and/or splashbacks sourced through third parties, contracted by the Buyer, are to be completed following the kitchen installation.
- The warranty term commences from loading date at the factory covering manufacturing defects. The warranty term excludes damage arising from incorrect use, negligence, incorrect maintenance, wear and tear of the component or part. Damage caused on installation of worktops in case of kitchen furniture, is equally not covered under warranty terms. The wooden plinth is NOT waterproof and is not covered under warranty terms. If a replacement is approved free of charge, the labour cost and lifting charges are to be paid for, by the Buyer.
- All LED lights and electronic devices carry a 2-year warranty term.
- Samples of doors and postform tops might differ in colour, shade and wood grain in larger scale furniture. Patterned wall cladding and/or wood grain reproduced in multiple panels may not be continuous.
- Eventual differences in colour shades or essences depend on the natural variability or changeableness of the raw materials, hence they are not deemed as defects and therefore not covered through warranty.
- The warranty becomes immediately void if the Buyer does not observe the instructions for use and maintenance, or if the product is not used in compliance with its designated use and/or its technical features. Solid or veneered doors are subject to slight variations in colour, wood grain and movement. Real leather may have some natural malformations visible on the leather and slight variations in colour. In the case where abnormal conditions such as humidity, dampness and excessive heat are present on premises, the Company is not liable for any damage such as warping, splitting and cracking in furniture. The Company guarantees workmanship and material within the limits prescribed by law.
- The company is not liable for the discontinuity of any material both within and after the expiry of the warranty term.
- Showroom display items are sold as ‘Tale Quale’, with the warranty term, if any, established at point of sale.
Terms and conditions of sale: