Terms and Condition of Sale:
· In the following terms and conditions of sale, the term “Company” shall mean Dorelan operated by Oxford House Ltd. and the term “Buyer” shall mean the customer purchasing products and services from Dorelan.
· Any tax, duty, import charges or other costs whatsoever which may become due to government and/or are levied or leviable by government on account of, in respect of and/or in connection with the sale and transfer of the product covered and comprised in this order shall be charged to and paid exclusively by the customer even if such tax, duty, import charges or other costs become due to government and/or is levied or leviable by government after the date of the order. The client must accept changes to the agreed price when this is an effect of devaluation imposed by legislation.
· Quotations are valid for a maximum period of 30 days, unless otherwise stated. The price shall be subject to change without notice. Quotations are subject to changes should measurements differ from those given by the Buyer at quotation stage.
· An order shall be deemed as confirmed once a deposit has been received by the Company and the official agreement has been signed.
· Goods shall remain the sole property of the Company until payment is affected in full. Risk for the goods shall pass onto the Buyer upon delivery.
The agreed contract price includes free delivery and installation of goods to one address and up to ground level. Prior to the placing of the order, a site inspection evaluating delivery access may be required, depending on the access to/within the premises. Extra charges may be incurred following the investigation.
· Should there be the need of crane or hoisting services, these expenses are to be borne by the Buyer. The Buyer is responsible for the coordination and costs of any permits, fees, costs allocated by local councils and for presence of wardens on site as may be required by law (both national or local).
· The lifting services, even when co-ordinated and contacted by the Company, are independent to the Company and therefore, any liability for damages caused during transit are not the responsibility of the Company and need to be addressed in between the crane/lift service provider and the Buyer.
· The Company reserves the right to implement a storage fee if for any reason the Buyer does not honour the pre-agreed date established for delivery on contract. Should the stipulated delivery month not be honoured by the Buyer, such storage fee applied would start from €50.00 Excl. VAT per month, according to volume per cubic metre.
Moreover, if the Buyer is not able to accept delivery within a month from the agreed delivery date, payment in full needs to be honoured, unless otherwise agreed.
· The Company undertakes to use every reasonable endeavour to meet the pre-established delivery date with the Buyer. However, should the delivery be delayed for any reason outside the Company’s control, the Company will not be held responsible for any consequential loss arising from any delay in delivery.
· The area where the installation is to take place must be made ready and fully accessible for the delivery and installation. The Company is not responsible for clearing or dismantling old/existing client furniture or mattresses.
· Any delay or hindrance to the delivery and installation caused by any unfinished works will make the Buyer liable to pay the full contract amount. In similar cases, storage fees and administrative charges may be levied. The installation date will have to be rescheduled at the discretion of the Company.
· Should the Buyer effect any changes after a contract has been signed, it is hereby agreed that the contract value will be amended to reflect the changes in question and the agreed delivery date may need to be established. The Company is not bound to accept changes to the original contract if the administrative process for the manufacturing of the beds or mattresses does not allow it.
· No order can be cancelled in whole or in part after confirmation of order. Should the Buyer cancel the order in whole or in part, the deposit is forfeited, and the Buyer shall lose all rights to the goods ordered.
· Claims for any damages are to be reported within 24 hours from installation date. If no claims are received within 24 hours, it will be Signed in acknowledgement: assumed that everything is to the satisfaction of the Buyer.
· Payment terms are as stated on the order signed by both parties. In absence of any payment terms agreed, 40% deposit on order and the balance to be paid on delivery is taken as standard. Interest on overdue accounts will be charged as allowed by law.
· The Company suggests that all mattresses, independently from the type of support used, must be turned and flipped over by the Buyer every three months to increase breathability, hygiene and the balancing of equal wear and tear effects on the product throughout its usage.
General conditions:
· The Warranty term on goods varies according to the product purchased. The warranty applies on the repair or replacement of the parts resulting defective due to manufacturing, whereas it excludes damage arising from incorrect use, negligence, incorrect maintenance, accidents, wear and tear of the component or part.
· Subjective dissatisfaction with the performance and/or characteristics of the product found at the time of purchase (e.g., too soft/stiff mattress, retains/ disperses too much heat, etc.) are not deemed as defects and therefore not covered under warranty. Likewise, eventual differences in colour shades or essences depends on the natural variability or changeableness of the raw materials, are not deemed as defects and therefore not covered under warranty.
· The warranty immediately becomes void if the Buyer does not observe the instructions for use and maintenance, or if the product is not used in compliance with its normal use and/or its technical features. Real leather may have some natural malformations visible on the leather and slight variations in colour. In case where abnormal conditions such as humidity, excessive heat and dampness are present on premises, the Company shall not be held responsible for any damages incurred. Nonetheless, the Company warrants workmanship and material within limits as prescribed by law.
. All the items supplied are not returnable for hygienic reasons.
· The Company is not liable for the discontinuity of any product or material both within and after the expiry of the warranty term.
· Showroom display items are sold as ‘Tale Quale’, with the warranty term, if any, established at point of sale.