Ice buildup inside the fridge

If your fridge’s wall is freezing up, don’t panic. There are simple steps you can take to resolve this issue in no time. In most cases, our checklist below will help you diagnose and resolve the problem without the need of an engineer.

Faulty door seal

If your fridge’s door seal has a leak or hast lost magnetisation, your fridge door will fail to close properly and your fridge will work harder to maintain a consistent temperature. You can check if the door seal is faulty by trying to slip a small piece of paper or a €5 note through the door. If the item goes through, you will need to replace it. Fortunately, replacing the door seal is an easy task and does not require a technician. To find out how to replace a door seal, click here.

Temperature is set too low

Check the set temperature – if it’s too low, adjust it slightly so that it is within the recommended range of 2 – 4 °C. On some appliances you set the temperature using a scale, e.g. 1 – 5, with 1 being the warmest and 5 being the coldest. On other appliances you set it directly in °C.

Note: You can find more information about this in the instruction manual for your appliance.

Avoid prolonged door openings

When you open the door for a prolonged period, moisture enters the cavity and this can cause further issues with ice build-up. We also recommend letting food cool well enough before placing it within the appliance. To read more on fridge organisation, click here.

Contact Us

Do you need further help and support? Our customer service team will be able to provide the help you need.

Repair Service

Need to book a repair? Not a problem. We can arrange for an engineer to repair your appliance, both in and out of warranty.

Spare Parts

Just need a part? We have a wide range of genuine spares for all major appliances—ready to order, with or without a warranty.