Although our appliances are manufactured to the highest standard in safety, all potential gas leaks should be investigated. If there is a smell of gas around the hob area, when you are not using your appliance as intended, please urgently turn off the gas supply (normally found adjacent to the meter).
If the emergency valve cannot readily be turned off:
1. Extinguish all naked flames, gas/oil and solid fuel burners
2. Do not operate electrical switches
3. Open all doors and windows to ventilate the area
4. Evacuate the premises if considered necessary.
5. If we are unable to attend the gas escape within 1 hour the customer should be advised to call the service provider phone number which is on the label attached to the gas meter.