A blockage can prevent the tumble dryer from collecting water. To prevent this, we recommend regularly cleaning the appliance thoroughly and following the instructions for usage in your user manual.
Tumble dryer not collecting water
Clogged condenser pipe
Start by unplugging the appliance and removing the condenser tray to allow you to clean the area. Try to reach into the slot that the tray is connected to and clean as much debris as possible. Use a dry cloth to clean as much of the area as possible and clean out the condenser tray under the sink.
Damaged condenser tray
If your tray appears to be damaged or does not slot in properly, you will need to purchase a replacement.
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