Scope: Oxford House, synonymous with the import and retail of home appliances, kitchens, home furniture, bedding and office solutions, is seeking to recruit the services of a Customer Service and Administration Agent to join its team. The ideal candidate will form part of the Customer Service Team, primarily responsible for the coordination of after-sales support.

Responsibility:

• To excel in customer service, provide accurate information to clients, offering support in a timely manner.
• Participate actively in the drawing up of technical appointments for after-sales service.
• Remain in close liaison with the technical team, logistics and spare parts sections, with the intent of always offering quality and holistic service.
• Fulfill general office duties including the processing of job cards, communication through different media, among other administrative aspects.
• Perform invoicing and cashiering duties.
• Other related duties, tasks and responsibilities as determined by organisational needs.

Requirements:

• Fluency in both Maltese and English languages.
• O Level standard of education. Additional education or certifications in the customer service field are considered an asset.
• Proficiency in computer applications, particularly Microsoft applications and Shireburn software are considered an asset.
• Exceptional organisational skills and the ability to manage multiple tasks concurrently.
• Effective communication and interpersonal skills.
• Capability to thrive in a fast-paced, deadline-driven environment.

What we offer:

• Competitive remuneration.
• Excellent career prospects.
• A diverse team environment.

If you meet the above criteria, we invite you to send us your updated CV addressed to [email protected]