Scope:
Oxford House, synonymous with the import and retail of home appliances, kitchens, home furniture, bedding and office solutions, is seeking to recruit the services of a Customer Service and Support Agent to join its team. The selected candidate will play a key role within our Customer Service and After Sales Team focusing on delivering excellent after-sales support and ensuring a smooth, professional experience for our clients.

Responsibility:

• Serve as the first point of contact for customer enquiries, delivering timely and accurate information across multiple channels.
• Participate actively in the scheduling of technical appointments for after-sales service.
• Monitor the progress of service jobs and follow up with customers as needed to ensure resolution and satisfaction.
• Liaise closely with the internal teams, including technical team, logistics and spare parts sections, to ensure complete and quality delivery.
• Maintain and update service records, including accurate processing of job cards.
• Fulfill general office duties and communication through different media, among other administrative aspects.
• Other related duties, tasks and responsibilities as determined by organisational needs.
• Support general administrative functions within the department, including report generation and internal communications.
• Contribute to a positive team environment and participate in training sessions and continuous improvement initiatives.

Requirements:

• Fluency in both Maltese and English languages.
• O Level standard of education. Additional education or certifications in the customer service field are considered an asset.
• Proficiency in computer applications, particularly Microsoft applications and Shireburn software are considered an asset.
• Exceptional organisational skills and the ability to manage multiple tasks concurrently.
• Effective communication and interpersonal skills.
• Capability to thrive in a fast-paced, deadline-driven environment.

What we offer:

• Competitive remuneration.
• Excellent career prospects.
• A diverse team environment.

If you meet the above criteria, we invite you to send us your updated CV addressed to [email protected]