Scope:
Oxford House, synonymous with the import and retail of home appliances, kitchens, home furniture, bedding and office solutions, is seeking to recruit the services of a Customer Service Coordinator to join its team. The ideal candidate will form part of the Customer Service and After Sales Team, primarily responsible for the coordination of after-sales support.

Responsibilities:

• Support the customer call agents, while liaising in an effective manner with technicians and spare parts personnel.
• Oversee the day-to-day operations of the service department.
• Ensure customer satisfaction by maintaining high service and technical standards.
• Communicate with clients and actively participate in escalated complaints targeting resolution.
• Monitor technical response time, while being participant in appointment scheduling.
• Collaborate effectively with the Manager for the optimization of positive outcomes.
• Liaise with foreign and local counterparts to fulfill customer service obligations.
• Stay updated with the latest industry trends and technologies.
• Contribute towards after-sales service development, identifying processes that can be improved, and flagging concerns.
• Maintain reporting systems to track strategic goal accomplishment.
• Ensure full health and safety compliance is in place, reporting incidents as required.
• Mentor the team, participate in training opportunities, targeting positive outcomes and continuous personal development initiatives.

Requirements:

• Fluency in both Maltese and English languages with strong verbal and written communication skills in both languages.
• A Level standard of education and proven experience in after-sales, customer service, or sales support.
• Technical knowledge on home appliances is an advantage.
• Proficiency in computer applications, particularly Microsoft applications and Shireburn software is considered an asset.
• Exceptional organisational skills and the ability to manage multiple tasks concurrently.
• Effective communication and interpersonal skills.
• Ability to handle challenging situations with professionalism and patience.
• Capability to thrive in a fast-paced, deadline-driven environment.

What we offer:

• Competitive remuneration;
• Excellent career prospects;
• A diverse team environment.

If you think you have what it takes, we would like to hear from you! Drop us an updated CV addressed to [email protected] or apply below.